Privacy Policy

1. What We Collect

When you use Medical Bill Eraser, we may collect:

• Email address — required for product delivery and marketing communications
• Phone number — optional, used for SMS delivery and abandoned cart recovery
• Payment information — processed entirely by Stripe; we never see or store your card data
• Page analytics — anonymous session IDs, scroll depth, click events, and time-on-page for conversion optimization
• IP address and browser info — for fraud prevention and analytics
• UTM parameters — source, medium, and campaign data from ad links

2. How We Use Your Information

• To deliver your purchased digital products to your email
• To send SMS delivery confirmations (if phone number provided)
• To send follow-up emails related to your purchase (activation, check-in, account info)
• To send abandoned cart recovery emails and SMS if you provide contact info before completing purchase
• To analyze page performance and improve conversion rates
• To prevent fraud and abuse

3. Third-Party Services

We share data with the following third parties to operate our service:

• Stripe — payment processing. Your card data is governed by Stripe's privacy policy.
• Supabase — database hosting for leads, orders, and analytics events
• Twilio SendGrid — email delivery
• Twilio — SMS delivery (if phone number provided)
• Meta (Facebook) — advertising pixel for ad performance measurement
• Google Analytics — page analytics (if enabled)
• Vercel — website hosting

We do not sell your personal data to any third party.

4. Marketing Communications

By providing your email or phone number, you consent to receive transactional and marketing communications from Medical Bill Eraser. All marketing emails include an unsubscribe link. All marketing SMS messages include "Reply STOP to opt out." We comply with CAN-SPAM and TCPA regulations.

5. Data Retention

We retain your data for as long as necessary to provide our services and comply with legal obligations. Order records are retained for a minimum of 7 years for tax and accounting purposes. Analytics events are retained for 2 years.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Opt out of marketing communications at any time
• California residents: opt out of the sale of personal information (we do not sell data)

To exercise these rights, email us at privacy@medicalbilleraser.com

7. Cookies and Tracking

We use the Meta Pixel and Google Analytics, which may set cookies on your browser to measure ad performance. These are standard analytics tools used by most websites. For US users, no cookie consent popup is displayed. EU users may see a consent notice.

8. Medical Disclaimer

This kit provides consumer education tools and templates for reviewing medical bills. It is not medical, legal, or financial advice. Results vary based on individual circumstances.

9. Contact

Medical Bill Eraser
1234 Main St, Suite 100
Austin, TX 78701
privacy@medicalbilleraser.com